We hope this page helps answer your questions. If you have an additional question that you do not see on our website FAQ's, please do not hesitate to contact us.
Q: Must I be at home when you clean my house?
Not at all, it is completely your option. Many of our customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. We are not responsible for any charges whenever an alarm goes off. We protect your keys by locking them away in a locked key storage device which only the manager has access to. The key is issued to the team leader on the day of your clean. The team leader returns the key at the end of the day. All keys are coded and cannot be traced to you, your home, or information in your account.
Q: What if I have a special request for that day?
Please let us know before your scheduled clean. It will help us plan the day in case your special request requires us to be in your home longer and also to make sure we bring any necessary supplies. You can either call, email or even leave a note on the kitchen countertop along with your payment.
Q: How do I pay?
Payment is due at the time of cleaning service. Payment is to be left on the kitchen countertop. If paying with check, make payable to: NeatClean Maids. Cash is to be left inside an envelope with NeatClean Maids written on it. IF PAYMENT IS NOT GIVEN AT THE TIME OF SERVICE, NCM RESERVES THE RIGHT TO NOT SERVICE YOUR HOME AND AN EXTRA CHARGE MAY BE ASSESSED FOR THE TRIP. WE ACCEPT AMERICAN EXPRESS, VISA, MASTERCARD, DISCOVER, CASH, AND CHECKS
Q: Can I mail a payment?
Yes. You will have to let us know that this will be your permanent payment method. We have to receive payment before your scheduled clean, make sure you mail payment on time.
Q: What if I am not happy with my clean?
NeatClean Maids backs all its work with a 100% Satisfaction Guarantee. If you are not satisfied with any area we have cleaned, just call within 24 hours and we will come back and re-clean the area at no additional charge.
Q: What if I need to skip a clean?
Please let us know 24 hours before your scheduled clean. We can reschedule or proceed with your next scheduled service.THERE WILL BE AN ADDITIONAL CHARGE IF WE PROCEED WITH YOU NEXT SCHEDULED CLEAN AS OUR CLEANING CREW MAY BE IN YOUR HOME LONGER THAN USUAL.
Q: What if my regular cleaning person is out or sick?
Since our teams are grouped of 2 or more, it should not affect your clean. At least one of your regular team members is sure to go to your home.
Q: Are your cleaners trained and supervised?
Team members are fully trained and ready to clean your home. Each team includes a Team Leader who verifies that cleaning tasks are correctly completed.
Q: What does being a member of ARCSI mean?
As an ARCSI member we bring you the confidence of dealing with a dedicated professional that is committed to providing a valuable service based on strong business ethics and high service standards.
Q: What is an MSDS?
A Material Safety Data sheet is a form that includes all information related to cleaning products and supplies relating to chemical makeup, safety, chemical reactivity. We are required by OSHA to have MSDS information for all products used in our services. Each Team Leader carries an MSDS binder to all job sites, you can be assured that safety is one of our upmost priorities.
Q: Is NCM insured?
Yes, we are insured. We are careful with your belongings but it is good to know that you are protected against any loss or breakage that may occur while we clean your home. A copy of our insurance policy is available upon your request.
Q: What should I do before your cleaning crew arrives?
To make our services more efficient, we ask that you pick up clothing, toys and other household items prior to our visit.
Q: How will our relationship work?
Communication is a very important factor in all relationships, even business. We are flexible and work with you to meet your housecleaning needs. Establishing this open communication ensures your satisfaction as a long-term customer.
Q: How can I share my experience with NCM?
We are proud to say that 80% of our customers are through referrals, you can brag to your friends and family or by "Liking" us on Facebook. We are also on Angie's List and your review is truly appreciated.